Exchange
If you have received a product where the size or color is not to your liking, you can exchange it. That is no problem at all, but please check our conditions first.
Return costs are always at the customer’s expense, unless the product was delivered defective.
Conditions
– You have a 30-day reflection period for purchases made with us.
– The item must not have been worn.
– Packaging must not be missing, damaged, or torn.
– Please include the packing slip or invoice.
– Tights that have visibly been removed from the packaging or have been tried on will not be processed and unfortunately will not be refunded.
– Underwear will not be exchanged for hygienic reasons, unless the item is unworn.
– Return costs are always at your own expense.
How does exchanging work?
You can send your items back to us directly without contacting us in advance. Return costs are always at your own expense. You may return the items with any carrier you prefer and we will then send you a new shipment free of charge. Please include an invoice, packing slip, or a note clearly stating your address details and the items you would like to receive in exchange.
Exchange costs?
The costs for sending the exchanged items again are covered by us. The return costs are at your own expense.
Tips for exchanging
You may always exchange your purchases and you can do so with any carrier you choose. It is good to know that you can save a lot of money by carefully choosing a carrier and shipping method. For example, a mailbox package is often much cheaper than a regular shipment and can reduce costs by up to half. Exchanges are always at your own risk, so make sure to keep the shipping receipt (Track & Trace code). This allows you to track the package and prevents misunderstandings.
Create an exchange request
Would you like to exchange an item? Simply create an exchange request via the link below.
What is the exchange & return address?
Online-socks.com
Molenstraat 24
5751 LD Deurne
Netherlands